Refund Policy

Thank you for shopping with Thunder Jewelry.

Returns & Refunds

All sales are final. We do not accept returns or offer refunds for any products purchased, except in cases where the item received is defective, damaged, or incorrect.

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at support@thunderjewelry.com. Please include your order number along with clear photos or videos showing the issue.

Once we have reviewed and confirmed the defect or error, we will issue a full refund to your original payment method. No additional fees will be charged for processing an approved refund.

Non-Refundable Items

Refunds will not be provided in the following situations:

• Change of mind after purchase.
• Incorrect product, size, or color selected by the customer.
• Products that have been used, worn, damaged through misuse, or show normal wear and tear.
• Sale or clearance items.
• Gift cards.
• Personalized or custom-made products.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If your item is defective, damaged, or you received the wrong product, contact us as soon as possible so we can assess the issue and resolve it promptly.

Refund Processing

If your claim is approved, your full refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If you have any questions regarding this policy, please contact us at support@thunderjewelry.com.